Refund rules

Enterprises engaged in the sale of goods on the Internet must publish on their website the rules for returning goods and refunding funds.

This is necessary to fulfill the requirements of the legislation on the protection of consumer rights. In addition, it helps to avoid complaints from buyers who are dissatisfied with the purchased goods.

We draw your attention to the fact that on many websites where physical goods are sold, the rules for returning funds are presented in the form of a separate document. They usually contain more detailed instructions and information on the procedure for returning goods and funds.